FA Q

1 Question:- What types of lighting products do you offer?

Answer:- We offer a wide range of lighting products including LED bulbs, ceiling lights, wall lights, floor lamps, table lamps, outdoor lighting, and decorative lights.

2 Question:- How can I place an order?

Answer:- You can place an order by browsing our catalog, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

3 Question:- What payment methods do you accept?

Answer:- We accept various payment methods including credit/debit cards, net banking, UPI, and popular e-wallets.

4 Question:- Do you offer Cash on Delivery (COD)?

Answer:- Yes, we offer Cash on Delivery for selected locations. You can check the availability of COD during the checkout process.

5 Question:- How do I track my order?

Answer:- Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number on our website to check the status of your delivery.

6 Question:- What is your return policy?

Answer:- We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the product is in its original condition and packaging.

7 Question:- How do I initiate a return?

Answer:- To initiate a return, please contact our customer service team through the 'Contact Us' page or call our customer support number. They will guide you through the return process.

8 Question:- Do you offer installation services?

Answer:- No, we don't offer such services.

9 Question:- Are your products covered by warranty?

Answer:- Yes, all our products come with a manufacturer's warranty. The warranty period varies by product and is mentioned in the product details.

10 Question:- Can I cancel my order?

Answer:- You can cancel your order before it is shipped. Once shipped, cancellations are not possible, but you can return the product once it is delivered.

11 Question:- How can I contact customer support?

Answer:-You can reach our customer support team through the 'Contact Us' page on our website, via email at [email protected] , or by calling our customer service number provided on the website.